Sheila R. Pinder, Ed.S.
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Communication Technician, ​ Adjunct Instructor, Volunteer, and Writer

“Commitment to customer satisfaction.”

Project Management:

“A project is complete when it starts working for you, rather than you working for it.” – Scott Allen
“Get the right people. Then, no matter what else you may do wrong after that, the people will save you. That’s what management is all about.” – Tom DeMarco
“If, on your team, everyone’s input is not encouraged, valued, and welcome, why call it a team?” – Woody Williams

Conflict Management:

“Conflict can and should be handled constructively; when it is, relationships benefit. Conflict avoidance is *not* the hallmark of a good relationship. On the contrary, it is a symptom of serious problems and of poor communication.” ― Harriet B. Braiker 
“Be quick to resolve conflicts before they mature to become wars. The energetic crocodile was once a delicate egg!” ― Israelmore Ayivor 
Every person in this life has something to teach me—and as soon as I accept that, I open myself to truly listening. – Catherine Doucette

Organizational Change:

“If you don’t like something, change it. If you can’t change it, change your attitude.” – Maya Angelou
“The world hates change, yet it is the only thing that has brought progress.” – Charles Kettering
“Culture does not change because we desire to change it. Culture changes when the organization is transformed – the culture reflects the realities of people working together every day.” – Frances Hesselbein

Organizational Culture:

“Organizational culture defines a jointly shared description of an organization from within.” — Bruce Perron
“Organizational culture is the sum of values and rituals which serve as ‘glue’ to integrate the members of the organization.” — Richard Perrin
“Organizational culture is civilization in the workplace.” — Alan Adler



Sheila R. Pinder, Ed.S.
Mobile: 352-425-5091
Email: pinder.sheila@gmail.com


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